Refund policy

Returns & Refunds

At facesculpt, we want you to feel confident when ordering from us. If you change your mind about your purchase, you may be entitled to return your order in accordance with your statutory consumer rights.

14-Day Returns

If you are purchasing as a consumer in the UK, you generally have the right to cancel your online order within 14 days of receiving your order, without having to give a reason.

To request a return, please contact us within 14 days of receiving your order at hello@facesculptco.com.

Once your cancellation has been accepted, you must return the item to us within 14 days.

Condition of Returned Items

For hygiene and safety reasons, facesculpt devices must be returned in their original condition, with all original packaging and accessories included.

Where the product has been unsealed or used after delivery, your statutory cancellation rights may be affected where the law permits this, particularly where the item is not suitable for return for health or hygiene reasons.

We reserve the right to make a deduction from the refund where the value of the product has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning.

Return Postage

If you are returning an item because you have changed your mind, you are generally responsible for the cost of returning the item to us, unless we have agreed otherwise.

If the item is faulty, damaged, or not as described, please contact us before returning it. We will deal with the issue in accordance with your statutory consumer rights.

Refunds

Once we receive and inspect your returned item, we will process your refund.

Where you are exercising your statutory right to cancel, we will refund the payment you made for the product and the standard delivery charge you paid for the original order, subject to any lawful deductions.

Refunds will normally be made using the original payment method.

Faulty or Damaged Items

If your FaceSculpt device arrives damaged or develops a fault, please contact us at hello@facesculptco.com with your order number and, where appropriate, photographs or video showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with your consumer rights.

Nothing in this policy affects your statutory rights as a consumer.

Contact Us

For returns, refunds or product issues, please contact:

facesculpt
Email: hello@facesculptco.com